Knowledge Base

This page will explain the “Knowledge” feature.

What are Knowledge Items?

• An explanation of what Knowledge Items are and how they are used by bots.
• The difference between Knowledge Items and External Data Sources.

Creating and Managing Items

• How to create a new Knowledge Item.
• Payload: The main content of the item.
• Tags: How to use tags for organization.
• Core Knowledge item: What this checkbox means and when to use it.
• Private (only visible to you): The difference between private and shared knowledge.
• How to edit and update existing items.